The life cycle associated with ACP identifies the various levels of maintenance for each release over a period from initial release—or general availability (GA)—to the end of maintenance. Because ACP have longer life cycles, you benefit by having more choice and flexibility in planning your IT initiatives. By knowing what to expect and by eliminating 'lock in' you can reduce costs and uncertainty. For more information on the life cycles and support policies, follow the links below.
Learn about ACP's version lifecycle management, maintenance schedules, and EOL policies. Our transparent lifecycle policy helps customers and partners effectively plan, deploy, and support their infrastructure with predictable release cadence.
Understand our base entitlement and additional Add-On Entitlements for each major ACP release. Our support services cover setup, administration, deployment configuration, and other administrative tasks, all aligned with our Production Scope of Coverage and SLA.
Understand what's included in Alauda's production support coverage, from installation and configuration assistance to bug fixes and security updates, helping you maximize your ACP deployment.
Learn about our 24x7 support coverage, response time commitments for different severity levels, service period terms, and how we handle support cases from initial contact through resolution.